Customer feedback surveys with a clear purpose.
Each Upswing campaign begins by choosing from a set of available business goals, each containing a predefined set of multiple-choice questions designed to identify the big opportunities to improve your business.
Read more: The science behind the questions we use.
Next, select a micro-incentive that motivates customers to take your survey: A free item, like a cup of coffee, a discount off their purchase, or Free wifi for some time
We suggest the amount of respondents needed to get statistically reliable data to help you select the right number of incentives to offer.
Read more: Use your in-store free wifi to get valuable customer insights.
Your campaign begins immediately and lasts until reaching its expiration date or maximum number of surveys.
Track results and discount redemption in real-time as customers engage with your surveys through tent cards, complete with QR codes and NFC tags, or through a unique short URL.
Read more: Frictionless customer feedback surveys that mitigate gaming and abuse.