FAQs

Learn more about Upswing.

What does Upswing do?

Upswing is a web platform that helps your small businesses get closer to your customers through tools and insights normally only available to larger competitors. After you choose a business goal and an incentive for customer feedback, we create a survey for you, and provide analysis, insights, and recommendations to help you reach your goal.

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How does Upswing work?

Once you sign in, you create a campaign in line with your business goals and choose a micro-incentive to motivate customers to give you feedback. We automatically generate a matching survey to go with that goal that's available through a unique URL.

Next, we help you drive your customers to this survey by providing customized tent cards that can be set up around your business location – on tables, counters, at the point of sales or wherever you choose to make them work.

Customers can scan a unique 2D QR code or type in a unique short-URL into their browsers using their portable devices. This will redirect them to the relevant survey. Once they complete the survey, your customers have the opportunity to redeem the discount or perk you've pre-selected. Their responses are only visible to you.

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Can I ask my customers anything?

At Upswing, we like to keep things short and sweet. Really short and really sweet. We present your customers quick-fire, 20-second mini-surveys that ask specific sets of questions. These sets of questions are designed to lower the necessary time it takes to get close to your customers while extracting maximum insights to inform your decision-making.

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Are you providing customer opinion surveys?

We think there are enough outlets for customers to provide reviews for businesses. Instead, we ask very targeted questions that are aimed at getting the kind of information that will help you get better at what you do.

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Is there an Upswing iOS or Android app?

Not just yet. We are still in beta mode and currently the platform is purely web based but we are aiming to improve our offering with a mobile app in the future.

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Where do I sign up?

Just hit the ‘Get Started’ button on our landing page.

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What happens if I need help?

We're here for you every step of the way. You can always contact us with any question you might have.

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Partnership Opportunities

If you're a technology provider, association or business review site representative and would like to get in touch about integrating Upswing, we’d love to hear from you about the possibility of collaborating. Feel free to get in touch at info@upswing.biz.

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